Frequently Asked Questions
Question: I just purchased one of your products or signed up for your club or course, how do I access my downloads / the member area?
Answer: Visit access.ceoof.me and Login to your account with the username and password you created at checkout. (If you don’t remember your username/password, check your email for a Welcome & Access email from firstname.lastname@example.org, it might be in spam or gmail’s promotions tab.) Once logged in you will be in the Member’s Dashboard Area. Click on Subscriptions to view your purchased products and click on the link for them to access the download page or member’s area.
Question: I just signed up for the Success Club was supposed to get the Planner for free but I cannot access it?
Answer: You can access your planner download in the Success Club website under the Templates page.
Question: How do I cancel my Success Club Membership?
Answer: We hate to see you leave but understand things change or our training might not be the right fit for you. Please remember you do need to cancel prior to the next renewal to avoid being charged as no refunds are giving on membership renewals. To cancel you can email email@example.com with your username and / or email used on the site and mention you would like to cancel. Please be sure to email about cancelling at least 24 hours before your membership is set to renew to avoid being charged again.
Question: I am logged in but I do not have access or do not see products I previously purchased listed in my Subscriptions.
Answer: First try logging out, clearing your browser’s cached images & files and then logging back in and seeing if you can access them. If you still cannot, please email firstname.lastname@example.org with your username and/or email used for the account and the products you should have access too.
Question: How do I access the affiliate area, find my affiliate links and share your products so I can make $ for referring friends and others to CEO of Me?
Answer: Click on Members, then login to your account. Click on the link for your Affiliate Dashboard. Watch the video in the dashboard area to view a tutorial on how to find and use your affiliate links, track referrals and update your account.
Question: I am trying to download my planner, business bundle, or another product file I purchased or should have access to but nothing happens or it is not downloading.
Answer: Instead of clicking on the file, try right-clicking with your mouse and clicking on SAVE AS, then save the file somewhere on your computer that you can remember the location of. Once downloaded, open it from your computer. You might also have to use a computer and not a tablet or phone to download the files, especially larger files or zip files.
Question: I had a problem with paypal or my credit card and my last payment for membership did not go through, how can I make a payment and reactivate my membership?
Answer: Please email email@example.com with your username and/or email used for the account.
Question: I signed up for your free ecourse but am not receiving the emails or am missing a couple of days.
Answer: First, make sure the emails did not accidentally go to your Spam/Junk folder or in Gmail to the Promotions tab. If you do not find the emails there, then please email firstname.lastname@example.org with the email you used to sign up and please list which ecourse you are not receiving emails for or what days you are missing.
For any other questions or technical support issues please email email@example.com . PLEASE INCLUDE your username for the site and as many details as you can about your issue so we can expedite answering your question or solving your issue. My support team is usually able to reply within 2-4 hours from 10am-10pm Pacific time Monday – Saturday.
To reach Misty directly with questions regarding any of the products, course materials or for any other questions or business support, email firstname.lastname@example.org I do my best to personally reply to every email within 24-48 hours Monday-Friday.